Description: Provides oversight and leadership to the permanent supportive housing program (PSHP) and staff who provide comprehensive individualized support services using a client-centered harm reduction trauma-informed model for clients in the PSHP. The PSH program includes outreach to entry into the program weekly to bi-weekly home visits to clients living in scattered site units across the Chicagoland area accompanying clients to medical & benefits appointments and connecting clients to community-based resources.

Job Duties Include:

• Assuming a leadership role within the PSHP providing mental health services outreach and case management assistance to participants experiencing houselessness and participants exiting houselessness to scattered site housing.

• Implementation of evidence-based practices. Models evidence-based practices to entire team. Ensuring that a minimum of 60% of services are provided in a natural setting.

• Conducting assessments of participant functioning especially as it relates to physical health, mental illness, and substance use disorders; Identifying participant needs including barriers to receiving appropriate services and assisting with effective problem solving to address issues; Actively gathering participant information and assesses the need for service, makes recommendations for treatment, identifies and investigates existing natural resources and supports, explains options available to the participant, and assists in the application process.

• Actively co-leads and oversees the activities of team staff members providing outreach, case management, social, vocational, education, physical well-being, and residential services and other services and supports.

• Meets required documentation/reporting within assigned time frames. Monitors and coaches staff on meeting productivity measures.

• Maintains the quality, validity, and confidentiality of individual case records according to program requirements and CARF regulations and agency policies and procedures.

• Assures that all assigned documentation is completed accurately, on time, and is organized in a systematic manner.

• Assists with special tasks as assigned including but not limited to: representing the agency at meetings, conferences, supervising students/interns, orienting and training new staff.

• Participates in the hiring sequence of the agency and makes recommendations on the hiring or termination of team staff.

• Providing service planning coordination and implementation of services needed; Providing information, linkage, referral, and advocacy for participants with agencies in the community including crises intervention services when needed; Working with participants to increase their skills and income, improve their self-determination, and maintain residential stability; Reporting all incidents of abuse and/or neglect as required by state law; Follows agency standards regarding clinical supervision.

• Participates in weekly Team meetings.

• Continuously update client addresses and phone numbers.

• Model professional behaviors for Staff.

• Continue to attend outside Clinical Education Trainings.

• Completing random file audits/reporting on a monthly basis.

• Participate in quarterly Case Reviews.

• Reports to the Team Leader.

Additional Duties: Not listed may be required depending upon the needs of participants and at the discretion of your supervisor. Must have the ability to relate appropriately and effectively with participants and families to other staff and to personnel of other community agencies. Establish and maintain effective working relationships; ability to work independently and as a member of an interdisciplinary team.

KNOWLEDGE, SKILLS, AND ABILITIES

• Administrative Ability: The ability to maintain accurate work records and access these records as necessary.

• Affordable Care Act (ACA): Knowledge of the Affordable Care Act and the rules defining eligibility and enrollment policies. This includes knowledge of the provisions of the Affordable Care Act related to Medicaid.

• [Further detailed skills and abilities in areas such as Attention to Detail, Autonomy, Case Management, Customer Service Orientation, Database Use, Dependability, English Language Proficiency, Follow-Through, Harm Reduction, HIPAA, Homeless Populations, Initiative, Interpersonal Skills, Planning and Organizing, Problem Solving, Resolving Conflicts, Stress Tolerance, Supportive Housing, Teamwork, and Communication Verbal & Written]

Transportation of Participants

• A willingness to provide transportation for participants of the program to assist in maintaining housing and health.

• Daily access to a personal vehicle.

• Maintain valid driver’s license.

• Must obtain and maintain liability car insurance of: $100,000 per person bodily injury, $300,000 per accident, $100,000 property damage.

PHYSICAL DEMANDS

• The physical demands are representative of those found in a general office environment. The ability to walk, stand, or sit for long periods of time. Tasks involve the ability to exert light physical effort in sedentary to light work but which may involve some lifting, carrying, pushing, and/or pulling of objects and materials of moderate weight (20-25 pounds.)

WORK ENVIRONMENT

• This position operates in a professional office work environment. Regular travel to off-site locations in the Chicagoland is required. Occasionally some out of area travel may be expected. Workplace is a smoke and drug-free environment. Work schedules and/or locations may vary depending upon the scheduling needs of the program. May be required to attend meetings at other locations; require travel outside of normal work hours. Any changes in work schedules and/or location will be implemented in accordance with agency policy.

Minimum Requirements: One year experience working with populations that include: people who use drugs, houseless and unstably housed individuals, permanent supportive housing, and community mental health. The assistant team leader will implement harm reduction and trauma-informed care philosophies to service delivery models.

Preferred Requirements:

• Minimum of 5 years of experience working with populations that include: people who use drugs, houseless and unstably housed individuals, permanent supportive housing, and community mental health.

• Bachelor’s Degree Preferred in social work or a related field.

• Must have a valid Illinois License.

• Must have a current Illinois driver’s License and a working automobile with insurance.

• Lived experiences of populations mentioned above.

• Two years experience in leadership roles.